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Email us: sales@roi-esolutions.co.uk Call us: 02081234950

SAP SUPPORT

We exclusively provide 3rd line support on pay-as-you-go model and can help you resolve your priority issues as per the defined SLA.

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Service Delivery Approach:

Daily/Weekly update call with Internal SAP team or SAP support manager.
Prioritize the work(tickets) on weekly basis based on business needs.
Weekly reporting to SAP Support manager and levels above.
Deliver the work within agreed SLAs
Collect feedback from team on regular basis to improve the service.
Monthly review with SAP Support/ delivery manager. Work in collaboration with existing partners.
Our goal is to reduce the number of open tickets and resolve any new tickets as early as possible.

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SAP Solutions Analysis & Design

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SAP Upgrades & Migrations

SAP Support

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Application Development

Cloud And DevOps

Frontend Development

Decision Modelling & Management

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